Ms. Sue
Brown
January 8, 2013
Human Resources
First Security Bank
Missoula, MT
59801
CC: Sheryl
Fisher, HR
RE:
Discriminatory practices at Hamilton FSB branch.
UPDATE:
The First Security Bank lied to the Montana Banking
Commission about mistreatment, saying like a Bar, they have the right to refuse
anyone. FAIR PLAY: consumers looking for
bank accounts should stay away from First Security Bank (FSB) get on that horse
symbol of theirs and ride well away from this bank.
"We reserve the right to refuse
service if we make ignorant judgments of prospective customers....therefore
please bank elsewhere."--The Management
Dear Ms.
Brown,
I had left a
message in HR yesterday morning about being denied access to a business account,
and apparently this is so important to First Security Bank (FSB) that no contact
was made by the bank. I tried again
today, and again even the customer service employees at FSB could not reach
their own in-house Human Resources Department.
The Human
resources available at the Hamilton, MT branch are those bank officers at FSB
willing to make judgments about prospective customers. I am taking the time to write this because I
am sure FSB will continue to employ officers of this bank who wholeheartedly
decide who should have an account with First Security Bank
(FSB).
My prior
business account was destroyed by these same officials who are employed by FSB
in Hamilton in 2009. I paid more than
$200 in fees for the Hamilton FSB error, something these apparently ignorant
people felt would not be rectified by me three years
ago.
I acquired the
opportunity to work in Asia but needed a business account to successfully
complete a project. Since I paid the FSB
fees, and a period of three years had passed, my understanding was I could open
a new account with First Security Bank in Hamilton, MT.
As I waited for
all other customers to be serviced, or gossiped with by your accounts
representative named Maggie, I was approached by Vice President Allen Hill of
First Security Bank. I was informed I
was a “charge-off” customer and the bank could not open an account. No computers were consulted, no phone calls
made by any FSB official, including the Bank President Robert Whalen. The accounts representatives in Missoula told
me very cavalierly that the computers in both banks obtain the same information;
meaning the Hamilton FSB employees could have easily found out their judgment
was false.
Last time I
checked, I am not black, I don’t have leopard spots on my skin, and I was
dressed professionally on the day in question in June of 2012. I also fully understand that women probably
don’t have the same standing, and FSB will not take this seriously even though
discrimination is a very bad idea at a bank who obtains FDIC insurance: read
federal oversight.
Does FSB train
its employees in its policies, or do employees and officers of FSB just judge
people who come into its doors so to give FSB money via exuberant fees from
their “free accounts”? While I freely
admit, I told Mr. Hill I would Blog on this matter I have. More than 100 people have read and told
friends about your bank practices at First Security
Bank.
To be Honest, I
have more faith in the general population than I have in FSB, or even the
Montana Bank Commission. I was just
wondering what a Human Resources person felt about the “resources” of FSB acting
in such an appalling manner? I have
faced several instances from FSB; what I would call unprofessional
behavior. Your CEO’s in the Flathead are
no better---they let this kind of behavior slide at
FSB.
I had asked Mr.
Hill to get someone on the phone, and explained that I had paid the (exuberant)
fees. A slight bit of shock crossed his
face as he repeated my speech that I paid the fees. Fees that FSB Hamilton stole from me, for
that branch’s error. As the computers in
Hamilton, and Missoula tell the same tale, this leaves the employees and
officers in Hamilton who violated FSB bank Policy and Federal law. Why doesn’t FSB just do nothing as the public
is aware?
How does a bank
such as First Security Bank (FSB) acquire such human talent? Where does this bank find such judgmental
employees? How does one company, First
Security Bank have such disparity between offices? How is such a travesty allowed by a
corporation such as Glacier Bancorp?
Perhaps all outsiders who are not white old people known to these bank
officers be treated with such disdain?
How is Montana to increase its job force when a business is treated with
such judgment?a
Read more about
how First Security Bank sucks in Montana:
http://wethepeoplemt.blogspot.com/2012/06/first-security-bank-sucks.html
I don’t think
Scott your bank CEO gives a crap, as long as he can afford a steak at the
Montana Club, and play links in the climate weather. Perhaps Allen Hill will get a raise, and
Maggie will continue to screw up royally as long as incompetent staff are above
her. Remember all FSB branches represent
the company, including Hamilton, MT.
So the real
statement to be made here is that FSB embraces discriminatory behavior of its
employees. The buck stops with its human
resources, that would be you. As the
disgusting, and non-lawful actions continue at your bank, the unknown supply of
consumers will demand better service at a better rival bank, and hopefully will
move their funds after hearing this account.
I am currently
a proud credit union customer, and holder of two (2) business accounts at
competitor banks. Never have I been
treated as I have at FSB as described in 8-10 US States or several foreign
countries. Please secure your bank with
more professional employees.
Keep up the
tremendous work, and don’t forget I documented the non-contact by FSB HR
Dept.
Sincerely,
Michael
Spreadbury
_______________________________________________________________________
First
Security Bank FSB based in Missoula would rather give false statements to the
banking commission in Helena than look at hard facts that they discriminate,
their employees do not follow policy but the Montana Banking commission feel
discrimination is called for.
"Its nothing new" said the Montana Banking
Commission when provided evidence of being treated differently by FSB officials
in Hamilton, MT. "Hire a lawyer" even though banking practices are in their
mission statement in Montana.
Funny, I thought we pay for a banking
commission in Montana to ensure sound banking practices. Apparently not in the
case of First Security Bank (FSB).
First Security Bank would
rather blame their customers, than treat them with respect.
First
Security Bank in Montana would rather judge you than serve you.
First
Security bank presidents would rather lie than deal with their own
employees.
Fisrt Security Bank lost many customers when Citizens State
Bank was bought out.
First Security Bank would rather blame customers for
their own problems than deal with them well.
When did our society allow a
bank like First Security Bank never be wrong?
When did First Security Bank
think abusing its customers could be covered with published
defamation.
First Security Bank is the Worst Bank that I have ever dealt
with. Perhaps First Security Bank never heard the phrase "the customer is
always right". The new phrase is First Security Bank is always right.
My
assumption about First Security Bank was correct, Scott Burke does not give a
crap about customer mistreatment, he is a small minded stupid individual just
like his employees in Hamilton. Mr Scott Burke is stupid because he wrote
defamation and false statements to the Montana Banking Commission.
The
truth, as it happened is a threat to First Security Bank because its mangement
or officers of the Hamilton branch did treat a member of the public differently,
due to their own judgment which was entirely FALSE.
First Security Bank
loves to charge excessive fees for their "Free Checking" and dont know how to
handle it when someone actually pays the false charges. Please know if you are
a business customer, that First Security Bank will judge you (most likely
falsely) and be completely ignorant to their own policies at First Security
Bank.
Unless you want to give your money away, do not start an account,
and close your account with First Security Bank.
=================================================================
Free Checking at FSB
Free Checking to First
Security Bank means THEY decide if you should have money in your account. Your
assets are now First Security Bank.
FSB boasts free checking, but it
comes with quite a cost. As a former customer, I can attest to loss of funds
from an account from First Security Bank Montana error.
It quickly became
my error. And my loss. And my credit loss.
If a customer of First
Security Bank thinks this is security, or even the way a bank should handle
things, please find a better bank than First Security Bank in
Montana.
So...after this error, and payment of hundred of dollars of fees
for FSB error, and three years go by. First Security Bank did not forget how
terrible they treated me.
First Security Bank graduated to
discrimination. You will be judged by stupid white people who are uneducated
but love to hate their customers at FSB. Is this a place you want your business
account, or your hard earned dollars....I should certainly hope
not.
These bank employees seem to have trouble communicating with each
other. When one person cuts a check to close account, another seems to think
more money is owed. Idiocy I know, but those are the practices of First
Security Bank in Montana. In a day of computerized account capture, even the
telephone is too difficult to master of Vice Presidents of First Security Bank
in Montana.
Again, is FSB a place where you want your funds?
The
Montana banking commisison turned a blind eye to FSB and failed the Montana
public.
Have you ever heard of a bank refusing to open a business account
without checking ANY information whatsoever? This is First Security Bank's
forte, and way of doing business.
Do you feel secure at how things are
done at FSB?
The state informed me that FSB holds 100,000 accounts when
there are 1 million people. The goal of this campaign is to reduce that number
to 75,000 and/or get Scott Burke fired in Missoula.
Abusive, and
discriminatory practices do not lend well for FSB to succeed in todays market.
As FSB decides to limit the number of accounts allowed, this blog will certainly
help First Security Bank achieve that goal.
While banking in the United
States, I have never encountered the treatment of bank employees like FSB. Do
not Bank with First Security Bank in Montana.